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Frequently asked questions 

General Questions

Q. How do I book an appointment?

We make it simple. Just give us a call so we can schedule your free consultation. After your consultation, we can arrange for payment of your program and get you scheduled for your first lesson. We accept cash, checks, PayPal, Afterpay, Visa & Master Card.

Q. Do you accept payment plans?

We do offer financing through Afterpay or SweetPay. PayPal also has payment plan options. We have in house payment options on select programs. Please inquire.

Q. Do you offer group lessons?

Most of our training programs are private classes. We feel that you as the owner and your pet receive a higher standard of training when done privately. You obtain better and more advanced progress when training is handled individually over group classes. Our Dog Club activities and Puppy programs are designed to be group events.

Q. Where is the training held and what are your hours?

Excluding our In-Home Training Packages, our training is held in various public locations. Training your dog in public places are more beneficial because you and your pet are learning in real world environments. Exposing your dog to the distractions in training is setting you and your pet up for success when you are out on your own. After all, you didn’t get your dog just to have her sit at home all the time. Office hours are Monday – Friday, 10-7 and Saturday 10-4. Training hours are flexible, generally between 9-7, Monday – Saturday.

Q. Is there any age or size restrictions for training?

There is absolutely no restrictions on dog size for any of our training. As to E-Collar usage, dogs as small as 3 lbs. have been trained with small collar receivers. Most small dogs will respond to the vibration and the stimulation is only used to reinforce the vibration. As far as the age of the dog, for E-Collar training, we like for the dogs must be at least 5 months before beginning. We want to make sure they have the cognitive ability and maturity for it to be an effective training.

Q. What type of training do you offer?

We feel that there’s not a package or method that fits all dogs. Each case is unique and we custom the training to each client’s needs. We believe in a balanced training, done in a compassionate manner. We train with E-Collars (recommend except for puppies under 5 months.) Pinch collars, fur saver collars reserved for specific cases. Treats, praise and love.. lots of praise & love are definitely standard on all cases.

Q. How do I know what training method will be best?

This is covered in our consultation. During this time, we will discuss the issues at hand and review with you the pros and cons of the different programs and methods.

Q. What makes training successful?

We say that we train dogs and coach owners. This is because the true success of training a dog belongs in the hands of the owners. We can erase bad behavior and set the standard for the wanted, obedient behavior. It’s important to teach you, the owner, how to put and keep yourself in the leadership role that your dog will respect. With respect and trust, comes the willingness to listen and obey.

Q. What is an E-Collar, is it a shock collar? Will it hurt my dog?

No, it is not like the traditional shock collars and it will not hurt your dog. Proper use of an e-collar is very important, low level stimulation has a calming effect while high levels can overwhelm the dog and only be used in emergency situations. Our stimulation is similar to a medical device called a Muscle Stimulator (TENS Units) used by chiropractors and doctors for physical therapy. It leaves no marks or residual pain and promotes compliance through muscle control of the dog’s neck. (Beware of imported shock collar systems that use high shocking circuitry and may cause your dog’s neck to jerk excessively and scare your dog and damage his/her psyche.)

Q. Is the E-Collar waterproof and shock resistant?

E-Collar Technologies utilizes advanced packaging technology to assure waterproofing to 500 feet of both the collar receiver and remote transmitter. The remotes will float to prevent loss during water activities. The units are shock resistant and will provide years of reliable use.